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This user’s guide is for the following system:
DSU II Digital Expandable Systems
This user’s guide applies to the following telephone models:
•Impact 8012S-** Rev. A and later.
•Impact 8024S-** Rev. A and later.
•Impact SCS 8324S-** Rev. A and later
•Impact SCS 8312S-** Rev. A and later
•Impact SCS 8324F-** Rev. A and later
Contact your Comdial dealer for updates of this as well as other
Comdial publications.
Copyright © 2003 Comdial Corporation
All rights reserved. Unauthorized use of this document is prohibited.
Comdial Corporation
106 Cattlemen Road, Sarasota, FL 34232
(941)554-5000 or (800)266-3425
-Notice-
Comdial reserves the right to make any changes and improvements in the
product described in this document at any time and without prior notice.
Impact is a trademark of Comdial Corporation. All other product names
are trademarks of their respective owners.
- Attendant Manual 1
- Table of Contents 3
- ABOUT THIS BOOK 7
- What is an Attendant? 8
- GCA70245 9
- August, 03 Comdial iii 9
- 1. GETTING STARTED 11
- 1.1.4 SETTING VOLUME LEVELS 15
- August, 03 Comdial 7 17
- Getting Started GCA70-245 18
- 8 Comdial August, 03 18
- August, 03 Comdial 9 19
- 10 Comdial August, 03 20
- August, 03 Comdial 11 21
- 12 Comdial August, 03 22
- August, 03 Comdial 13 23
- 14 Comdial August, 03 24
- 2. ANSWERING CALLS 25
- 2.2 Answering Intercom Calls 26
- 2.3 Monitored Stations 27
- 2.4 Holding Calls 28
- 2.4.2 HOLD RECALLS 29
- 2.4.3 DIRECTED HOLD 30
- Answer From Any Station 31
- Identification) 31
- 2.7 Call Pickup 32
- August, 03 Comdial 23 33
- Announcements (SOHVA) 34
- • To respond to a SOHVA 35
- Response Messaging 35
- 2.8.2 BLOCKING A SOHVA 36
- 2.9 Voice Announce Blocking 37
- Answering Calls GCA70-245 38
- 28 Comdial August, 03 38
- 3. MAKING CALLS 39
- 3.2 Making Intercom Calls 40
- 3.3 Automatic Dialing 41
- 3.4 Redialing 42
- • To dial the saved number 43
- 3.6 Camping On and Queuing 45
- WAITING) 46
- 3.7 Executive Override 47
- Making Calls GCA70-245 48
- 38 Comdial August, 03 48
- 4. ADVANCED CALL HANDLING 49
- 4.2 Call Transferring 50
- take one 51
- Attempted Transfer of Line 2 52
- 4.3 Conferencing 53
- Managing a 54
- Conference 54
- 4.4 Call Parking 55
- 46 Comdial August, 03 56
- Parking Calls 56
- 4.5 Call Forwarding 57
- WD to J Doe 58
- 24 12:35 58
- 50 Comdial August, 03 60
- 5. NONVERBAL MESSAGING 61
- Messaging 62
- —PRESS INTERCOM 63
- 5.3 LCD Message Delivery 64
- LCD Message List 65
- 6. ROGRAMMING 67
- 6.3 Feature Access Codes 70
- (Programmable Buttons) 71
- Personal Speed Dial Numbers 71
- (Keypad Buttons) 71
- 6.4 Feature Buttons 72
- Program Button 73
- DND PRIV NEXT 73
- ZONE ALL PREV 73
- 6.4.2 TRANSFER BUTTON 74
- (SOHVA) BUTTON 75
- • To program a SOHVA button 75
- 6.4.4 GROUP LISTENING BUTTON 75
- 6.4.5 ASSIST BUTTON 76
- 68 Comdial August, 03 78
- 7. OTHER FEATURES 79
- 7.2 Volume Control 80
- Volume Up 81
- Volume Down 81
- 7.3 Default Volume Control 82
- 7.4 Background Music 83
- 7.5 Do Not Disturb Condition 84
- 7.6 Account Codes 85
- 7.7 Paging 86
- 7.8 Tracker Paging System 88
- 7.9 Auxiliary Jack 91
- • To use a feature button 92
- 7.11 Service Observing 94
- Between Pulse And Tone 94
- • To use TRO at a station 95
- • To clear the TRO code 95
- 7.14 Dial By Name 96
- (BUTTON QUERY) 97
- 7.16 Data Interface Unit 98
- 7.17 IMIST Module 99
- Other Features GCA70-245 100
- 90 Comdial August, 03 100
- IB64X DSS/BLF Console 100
- BUTTON LEVELS 101
- 92 Comdial August, 03 102
- 8. ATTENDANT FEATURES 103
- T A K E M E S S A G E 104
- August, 03 Comdial 95 105
- DSUII Attendant User’s Guide 105
- 8.2 System Telephone Naming 106
- August, 03 Comdial 97 107
- Station Name Record Sheet 107
- 8.3 Night Transfer 108
- Telephone 110
- Attendant Features GCA70-245 112
- 102 Comdial August, 03 112
- 8.7 System Clock 113
- 8.8 Music On Hold 113
- (SMDA) Printout 114
- 8.10 System Alarm Reporting 115
- August, 03 Comdial 107 117
- 8.12.1 DAY ANSWER MESSAGES 118
- 8.12.2 NIGHT ANSWER MESSAGES 118
- 8.12.3 RECALL MESSAGES 118
- 8.12.4 DROP MESSAGE 119
- • To store DVA messages 119
- 110 Comdial August, 03 120
- APPENDIX A FEATURE ACCESS 121
- 112 Comdial August, 03 122
- August, 03 Comdial 113 123
- 114 Comdial August, 03 124
- APPENDIX B DISPLAY 125
- ABBREVIATIONS 125
- 116 Comdial August, 03 126
- August, 03 Comdial 117 127
- 118 Comdial August, 03 128
- APPENDIX C SPEAKERPHONE 129
- CHARACTERISTICS 129
- 120 Comdial August, 03 130
- August, 03 Comdial 121 131
- 122 Comdial August, 03 132
- APPENDIX D GLOSSARY 133
- Glossary GCA70-245 134
- 124 Comdial August, 03 134
- August, 03 Comdial 125 135
- 126 Comdial August, 03 136
- August, 03 Comdial 127 137
- 128 Comdial August, 03 138
- August, 03 Comdial 129 139
- 130 Comdial August, 03 140
- August, 03 Comdial 131 141
- 132 Comdial August, 03 142
- August, 03 Comdial 133 143
- 134 Comdial August, 03 144
- GCA70245.07 06/03 146
- Printed in U.S.A 146
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